Fraud and Payments Analyst

The role

This role will report directly to the Fraud & Risk Manager. In this position you will be responsible for the monitoring of customer’s deposits, identifying and checking fraudulent activities and ensuring all player winnings are paid in a timely manner whilst ensuring that the company retains its ability to transact freely and efficiently with customers. There is also a strong sense of responsibility to protect the company and the stakeholders from inherent risk caused by fraud and error.

 

Duties

Check and process online withdrawals in a fast and efficient manner

Monitor customer deposits and withdrawals for fraudulent activity

Utilise PSP back office systems to trace and credit missing transactions

Liaise with external payments teams to resolve any pending issues

Request, validate and approve CDD/EDD

Handling of chargebacks

Actively follow industry news and trends

Provide 2nd line support Customer Service Department

Assist the Fraud & Payments  as required

 

Skills & Competencies

Essential:

Previous online gaming work experience

Excellent attention to detail and a high level of accuracy

High proficiency of English (written and spoken)

Excellent computer literacy

Clear thinking/analytical and problem-solving mind set

Flexible and willing to work shifts

Able to work in a high-volume work environment

Self-motivated individual

Desirable:

Experience in credit card fraud/investigation

Misc

25 holidays per year plus bank holidays

Weekend work may be required

 

We regret that we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible. If you are contacted, please note that, as part of the registration process, you will be required to provide us with proof of identity and proof of eligibility to work in the UK. You may view our privacy policy via our website.

St George’s Recruitment – Betting & Gaming, is acting as an employment agency in regard to this vacancy.  We specialise in finding great jobs for great people; our consultants handle a wide range of roles within the betting and gaming industry. If you’re looking for a fresh approach to betting and gaming recruitment, please contact us now.

Job Summary

Sector:
Betting & Gaming
Location:
Surrey
Function:
HR, Legal & Finance
Salary:
£25,000 - £30,000
Salary Benefits:
-
Reference:
LM19247
Date Added:
5th Aug 2019

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