Responsible Gaming Analyst
We are looking for a Responsible Gaming Analyst. A role at the crossroads of regulation, data analysis and working with customers and colleagues. All aspects of this role will be focused on reducing gambling problems of customers in compliance with regulations. In this role you will be the company’s eyes and voice in respect of responsible gaming, acting as an expert within the company and as a liaison between customers and the company.
Detect problem & underage gamblers using back office tools.
Analyse and monitor problem gambling indicators.
Follow industry trends and remain up to date with new regulations.
Review Customer Support chats to detect underage and problem gamblers.
Monitor Customer Support compliance with regulations, policies & procedures.
Perform customer interaction to assist customers via chat, email, telephone in controlling their gambling behaviour.
Liaise with Customer Support to analyse and resolve customer complaints relating to responsible gambling.
Liaise with Payments & Fraud and Compliance departments where problem gambling coincides with fraud or money laundering suspicions.
Assisting the CS, PF and Compliance Departments with RG queries.
Updating customer account details with necessary information.
Ad hoc tasks and projects as required to develop the business as directed by the management team.
Previous Responsible Gaming experience in an online gaming business
Genuine interest in promoting Responsible Gaming and protecting vulnerable customers
Excellent analytical skills with the ability to assess variable behaviours and change processes as required.
Excellent attention to detail and a high level of accuracy
Able to work in a high-volume work environment
Self-motivated individual with excellent communication skills
St George’s Recruitment – Betting & Gaming, is acting as an employment agency in regard to this vacancy. We specialise in finding great jobs for great people; our consultants handle a wide range of roles within the betting and gaming industry. If you’re looking for a fresh approach to betting and gaming recruitment, please contact us now.