Responsible Gaming Analyst

We are looking for a Responsible Gaming Analyst. A role at the crossroads of regulation, data analysis and working with customers and colleagues. All aspects of this role will be focused on reducing gambling problems of customers in compliance with regulations. In this role you will be the company’s eyes and voice in respect of responsible gaming, acting as an expert within the company and as a liaison between customers and the company.

 

Job Description:

Detect problem & underage gamblers using back office tools.

Analyse and monitor problem gambling indicators.

Follow industry trends and remain up to date with new regulations.

Review Customer Support chats to detect underage and problem gamblers.

Monitor Customer Support compliance with regulations, policies & procedures.

Perform customer interaction to assist customers via chat, email, telephone in controlling their gambling behaviour.

Liaise with Customer Support to analyse and resolve customer complaints relating to responsible gambling.

Liaise with Payments & Fraud and Compliance departments where problem gambling coincides with fraud or money laundering suspicions.

Assisting the CS, PF and Compliance Departments with RG queries.

Updating customer account details with necessary information.

Ad hoc tasks and projects as required to develop the business as directed by the management team. 

 

Requirements:

Previous Responsible Gaming experience in an online gaming business

Genuine interest in promoting Responsible Gaming and protecting vulnerable customers

Excellent analytical skills with the ability to assess variable behaviours and change processes as required.

Excellent attention to detail and a high level of accuracy

Able to work in a high-volume work environment

Self-motivated individual with excellent communication skills

 

We regret that we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible. If you are contacted, please note that, as part of the registration process, you will be required to provide us with proof of identity and proof of eligibility to work in the UK. You may view our privacy policy via our website.

St George’s Recruitment – Betting & Gaming, is acting as an employment agency in regard to this vacancy.  We specialise in finding great jobs for great people; our consultants handle a wide range of roles within the betting and gaming industry. If you’re looking for a fresh approach to betting and gaming recruitment, please contact us now.

Job Summary

Sector:
Betting & Gaming
Location:
Surrey
Function:
HR, Legal & Finance
Salary:
£26,000 - £28,000
Salary Benefits:
-
Reference:
LS19268
Date Added:
27th Aug 2019

Apply Now

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