Field Service Engineer

I am recruiting for a Field Service Engineer in the North West area to join the market leaders in manufacturing and supplier of gaming solutions and services to the casino industry worldwide. The worldwide market leaders in Live Gaming, Electronic Gaming, Utility Products, Gaming Systems and Support

The role of Field Service Engineer focuses on the provision of a high-quality maintenance and technical support to end customers.  In addition to providing service support to London sites.

Salary range for this is £26,000 - £27,000 plus company car and benefits.

This role has a rota which does require weekend call 1 in every 4 weekends.

Reactive call-out response on customer sites within a designated region on a rota basis. This is will include unsociable hours working and typically covering from 12-12 Mon-Sun (hours subject to change).



Ideally 3 years related technical maintenance / service support experience

Sound electrical / electronic background with recognised engineering qualifications an advantage

Experience of Networks and server installation and maintenance an advantage

PC literate with ability to create, modify and maintain MS office documents (excel, Word, PowerPoint)

Ability to work away if required with flexible approach to working hours and location

Full UK driving license

Proven organisational skills and self-motivated

Previous casino experience is not necessary, and applications are welcomed from engineers with manufacturing experience



Installation of machines, gaming equipment and third-party systems and products

Carry out hardware and software modifications/upgrades on existing sited equipment

Regular PPM maintenance of existing products

Root cause analysis and removal of issues

Continuous improvements in the processes and service we offer

Management and control of spare parts allocated to you and in your region

Communication and escalation of any service issues in line with the relevant processes

Flexibility to travel to cover for other regions during periods of high workload

Building long-term working relationships with customers

Working as part of a team or individually responding to onsite customer support requests

Weekend and evening call out cover on a rota system with other regional engineers

To undertake any other duties required by management to meet the needs of the business

Use the Service Management system (GEMS) accurately and in real time to aid reporting

Provide a service level in line with Service Agreements

Ensure call cover is maintained in region during periods of holidays and sickness

Keep accurate boot stocks and consume parts as per the process

Ensure all equipment is serviced to the required standard and on-site records accurately maintained

Ensure documentation is recorded accurately


We regret that we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible. If you are contacted, please note that, as part of the registration process, you will be required to provide us with proof of identity and proof of eligibility to work in the UK. You may view our privacy policy via our website.

St George’s Recruitment – Betting & Gaming, is acting as an employment agency in regard to this vacancy.  We specialise in finding great jobs for great people; our consultants handle a wide range of roles within the betting and gaming industry. If you’re looking for a fresh approach to betting and gaming recruitment, please contact us now.

Job Summary

IT, Technology & E-Commerce
£25,000 - £27,000 + Company Car & Benefits
Salary Benefits:
Company Car & Overtime on offer
Date Added:
12th Sep 2019

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