Field Service Engineer
I am recruiting for a Field Service Engineer in the London area to join the market leaders in manufacturing and supplier of gaming solutions and services to the casino industry worldwide. The worldwide market leaders in Live Gaming, Electronic Gaming, Utility Products, Gaming Systems and Support
The role of Field Service Engineer focuses on the provision of a high-quality maintenance and technical support to end customers. In addition to providing service support to London sites.
Salary range for this is £28,000 - £30,000 plus bonus, company car and benefits.
This role has a rota which does require 24-hour call 1 in every 6 weekends.
Reactive call-out response on customer sites within a designated region on a rota basis. This is will include unsociable hours working and typically covering from 12-12 Mon-Sun (hours subject to change).
REQUIRED SKILLS AND ABILITIES
Ideally 5 years related technical maintenance / service support experience
Sound electrical / electronic background with recognised engineering qualifications an advantage
Experience of Networks and server installation and maintenance an advantage
PC literate with ability to create, modify and maintain MS office documents (excel, Word, PowerPoint)
Ability to work away if required with flexible approach to working hours and location
Full UK driving license
Proven organisational skills and self-motivated
Previous casino experience is not necessary, and applications are welcomed from engineers with manufacturing experience
RESPONSIBILITIES AND DUTIES
Installation of machines, gaming equipment and third-party systems and products
Carry out hardware and software modifications/upgrades on existing sited equipment
Regular PPM maintenance of existing products
Root cause analysis and removal of issues
Continuous improvements in the processes and service we offer
Management and control of spare parts allocated to you and in your region
Communication and escalation of any service issues in line with the relevant processes
Flexibility to travel to cover for other regions during periods of high workload
Building long-term working relationships with customers
Working as part of a team or individually responding to onsite customer support requests
Weekend and evening call out cover on a rota system with other regional engineers
To undertake any other duties required by management to meet the needs of the business
Use the Service Management system (GEMS) accurately and in real time to aid reporting
Provide a service level in line with Service Agreements
Ensure call cover is maintained in region during periods of holidays and sickness
Keep accurate boot stocks and consume parts as per the process
Ensure all equipment is serviced to the required standard and on-site records accurately maintained
Ensure documentation is recorded accurately
St George’s Recruitment – Betting & Gaming, is acting as an employment agency in regard to this vacancy. We specialise in finding great jobs for great people; our consultants handle a wide range of roles within the betting and gaming industry. If you’re looking for a fresh approach to betting and gaming recruitment, please contact us now.