Hospitality Sales Manager
Manage the day to day running of five members of staff in the Club London sales team
Assist the sales drive by delivering their own sales to contribute to the team.
Responsible for a sell out each and every event day of all hospitality stock
Manage all client interactions via the Microsoft CRM system
Using the Ticketmaster sales system, ensure all new bookings are uploaded correctly with full details to capture guest data
Create weekly sales reports for the Head of Hospitality
Assist with the creation and improvements of hospitality packages.
Take responsibility for sales of ad-hoc stadium events e.g. concerts
Manage sales for end of season awards dinner
Motivate the sales team with realistic targets meeting with each member every month to appraise performance and deliver feedback
Work closely with the Club London Memberships Manager to create a smooth process for new Club London members
Work closely with the Club London Account Managers to ensure clients are satisfied with their experiences and ad hoc requests are met where necessary
Liaise with the club’s marketing team to ensure the corporate proposition is well promoted in local publications and club channels
Assist the Head of Hospitality with the development of the Club London offering.
To ensure that all departments are provided within an anti-discriminatory framework and take account of such issues as race, gender, sexuality, disability, religion and age.
To carry out work in a manner which promotes equality of opportunity for both staff and clients.
Demonstrable experience of ticket master system
5+ years of sales experience
Proven success, prospecting, building a pipeline, moving opportunities through sales cycle; proposing, presenting and discussing solutions with other decision makers. - ability to craft solution with appropriate products and partners to meet business goals
Ideally 1+ years of sales management experience
Demonstrable experience in sales planning and exceeding sales goals
Strong relationship building skills
Good organisation and time management skills
Good people skills to work with a range of people
High level communication skills with the ability to adapt to different situations and clients
Excellent presentation and interpersonal skills
Results and target driven
The ability to lead and motivate a team
A professional manner
Good business sense and the ability to work to budgets
Office proficiency to create detail sales reports and forecasts
Understanding and commitment to the Club’s Equality Policy and ability to promote anti-discriminatory practice.
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