Operations Manager

Key Accountabilities

Day to day management of the Operations team – monitoring workload, assigning tasks providing support, budget monitoring and assisting with development

Lead on the planning for Women’s matches - planning and preparation of all match day documentation for these matches to including pre-event documentation, project timelines, booking temporary staff and ensuring compliancy with H&S. Ensuring consistent, high level service throughout all stages; including driving the planning processes and reporting and delivering feedback.

Lead on key events to include Commercial, Club and Membership events, including but not limited to developing concepts, sourcing venues, developing a critical path planning timeline, invitations, guest list management, liaising with suppliers and venues and onsite management. Prepare all event documentation and coordinate with relevant internal departments; Sales, Communications, Customer Experience, Catering and Ticketing to ensure consistent, high level service throughout the pre-event, event and post-event stages, to include project timelines, critical paths, P&Ls, planning processes and reporting and delivering feedback.

Assist with the management of facilities, working with other members of the Operations team on the delivery of contracts, maintaining budgets and ensuring outstanding delivery for every aspect

Review and development of procedures for all aspects of operational responsibility to improve effectiveness and identify efficiencies within the department and the wider organisation.

Manage day to day health & safety procedures for the stadium, offices and training ground

Lead on research and delivery of other events and operational projects, as identified by the Head of Operations.

Ad-hoc tasks in order to support the Head of Operations


Skills and Knowledge

Minimum of 4-year Event industry and/or stadium experience

Health & Safety Qualification

Proven track record in delivering events and operational projects.

Proven experience in managing successful teams.

Excellent attention to detail and a high level of accuracy

Excellent customer service and communication skills

Ability to work under pressure and to deadlines

Multi-tasking skills

Excellent negotiation skills with proven track record of success.

Strong IT Skills (Word, Excel, PowerPoint)

Highly self-motivated

Dynamism and enthusiasm for working to achieve win-win outcome

Resilient and ability to adapt to changing business needs

Ability to work closely and collaboratively with suppliers and stakeholders



Highly organized and efficient

Passionate about delivering the best customer service experience

Positive, ‘can do’ attitude

A strong team player and collaborative working style

Forward thinker, committed to driving continual improvement

Commitment to taking ownership of a project and passionate about delivering to a high standard


We regret that we are unable to acknowledge every application.  All successful candidates will be contacted as soon as possible.  If you are contacted, please note that, as part of the registration process, you will be required to provide us with proof of identity and proof of eligibility to work in the UK. You may view our privacy policy on our website.

St George’s Recruitment - Sport, is acting as an employment agency in regard to this vacancy.  We specialise in finding great jobs for great people; our consultants handle a wide range of roles within the sporting industry. If you’re looking for a fresh approach to sports recruitment, please contact us now.

Job Summary

Clubs & Teams
Events & Operations
Salary Benefits:
Date Added:
5th Aug 2019

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