Day to day management of the Operations team – monitoring workload, assigning tasks providing support, budget monitoring and assisting with development
Lead on the planning for Women’s matches - planning and preparation of all match day documentation for these matches to including pre-event documentation, project timelines, booking temporary staff and ensuring compliancy with H&S. Ensuring consistent, high level service throughout all stages; including driving the planning processes and reporting and delivering feedback.
Lead on key events to include Commercial, Club and Membership events, including but not limited to developing concepts, sourcing venues, developing a critical path planning timeline, invitations, guest list management, liaising with suppliers and venues and onsite management. Prepare all event documentation and coordinate with relevant internal departments; Sales, Communications, Customer Experience, Catering and Ticketing to ensure consistent, high level service throughout the pre-event, event and post-event stages, to include project timelines, critical paths, P&Ls, planning processes and reporting and delivering feedback.
Assist with the management of facilities, working with other members of the Operations team on the delivery of contracts, maintaining budgets and ensuring outstanding delivery for every aspect
Review and development of procedures for all aspects of operational responsibility to improve effectiveness and identify efficiencies within the department and the wider organisation.
Manage day to day health & safety procedures for the stadium, offices and training ground
Lead on research and delivery of other events and operational projects, as identified by the Head of Operations.
Ad-hoc tasks in order to support the Head of Operations
Skills and Knowledge
Minimum of 4-year Event industry and/or stadium experience
Health & Safety Qualification
Proven track record in delivering events and operational projects.
Proven experience in managing successful teams.
Excellent attention to detail and a high level of accuracy
Excellent customer service and communication skills
Ability to work under pressure and to deadlines
Excellent negotiation skills with proven track record of success.
Strong IT Skills (Word, Excel, PowerPoint)
Dynamism and enthusiasm for working to achieve win-win outcome
Resilient and ability to adapt to changing business needs
Ability to work closely and collaboratively with suppliers and stakeholders
Highly organized and efficient
Passionate about delivering the best customer service experience
Positive, ‘can do’ attitude
A strong team player and collaborative working style
Forward thinker, committed to driving continual improvement
Commitment to taking ownership of a project and passionate about delivering to a high standard
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