VIP Executive

As a part of their successful growth they are now looking to add a VIP Executive to the team. The newly hired Executive will work closely with The Head of CRM.

The salary range for this role is from £25,000 to £35,000 plus bonus.

The role will be to predominantly manage high value customer accounts and assist the VIP Manager in the retention, reactivation and acquisition of VIP players for the market leading casino brand of the business.


The Ideal Candidate:

• A similar position held and ideally experience of at least 18 months

• Experience within the online Gaming world sportsbook or casino ideally a bit of both

• Proven knowledge or customer service and retention

• Experience of managing and looking after high-end clientele

• Working across multiple products, with a focus on casino, games, sports and poker.

• Managing and looking after high-end clientele through email, phone and account messaging on a daily basis.


The Job Role:

• Regularly reporting to VIP Manager

• Responsible for higher discretionary sign off limits

• Collating and reporting on weekly VIP figures to the wider business

• Monitoring free bet entries and compiling weekly report

• Managing and looking after high-end clientele through email, phone and account messaging on a daily basis.

• Liaising with various teams on a daily basis such as Fraud & Payments, CRM and Customer Service.

• Liaising with the communications and design department on delivering innovative campaigns for the website and various marketing and promotional collateral.

• Reporting and gathering analytical data to measure the success of a campaign once live

• Coordinate implement and hosting bespoke high end activities and events as part of the VIP scheme, with the aim of developing existing relationships.

• Manage gifts and rewards for VIP’s on special occasions, birthdays and anniversaries.

• Monitoring customer spend

• Working with our retail clubs to promote cross channel to our customers


We regret that we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible. If you are contacted, please note that, as part of the registration process, you will be required to provide us with proof of identity and proof of eligibility to work in the UK. You may view our privacy policy via our website.

St George’s Recruitment – Betting & Gaming, is acting as an employment agency in regard to this vacancy.  We specialise in finding great jobs for great people; our consultants handle a wide range of roles within the betting and gaming industry. If you’re looking for a fresh approach to betting and gaming recruitment, please contact us now.

Job Summary

Customer Service
£25,000 - £35,000
Salary Benefits:
Date Added:
11th Sep 2019

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