Sales & Events Designer
Context and main issues
Adhere to company values, standards and procedures at all times
Comply with all company & client policies and procedures as required, together with statutory regulations and legislative requirements relating to such matters as employment law, safe systems of work, health & safety, hygiene, cleanliness, fire and COSHH etc.
Adhere to sales standards of performance for show rounds, incoming and outgoing telephone calls, administration, and sales approach in adherence to the company standards
Ensure all enquiries and quotes are responded to and produced to the agreed high standard in a professional and efficient manner with all responses sent out on the same day and followed up within 24 hours
Ensure that the inbound sales pipeline is maximised with every lead
Conduct site visits on a regular basis
Support the pro-active team as and when required to conduct pro-active activities such as outbound calling and distribution of promotional material
Record comprehensively all customer interactions, events and feedback to provide accurate research about our business using optimo and crm system
Build and enhance long– term client relationships to enhance the retention of current clients and customers, gain referrals for new business and attract new customers.
Be knowledgeable about other event/venue sites in order to cross sell and efficiently communicate with peers in the company to maximize company opportunities.
Work with the management team to ensure the agreed procedures and policies are faithfully followed
Comply with all statutory company policies and procedures to enhance employee engagement and ensure the Company retains Investors in People accreditation.
Always maintain excellent and professional relationships with all internal and external clients
Carry out any other duties as may be required under the direction of your manager, which is reasonably within your scope and commensurate with your status and duties. Including working some out of normal office hours when required
Behave in a proper and professional manner at all times
Quality and Detail:
Fully comply with all Company and client policies, site rules, statutory regulations and working practices.
Establish a close working relationship with the Events and Operations team to ensure that all events, contracts and project work matches ambition and promise but also provides further business opportunities
Achieve personal KPI's and objectives. Review on a quarterly basis as part of the performance review process
Achievement of budgeted sales
Ensure excellent knowledge of venue including operating costs for each style of event to ensure commercial and profitable selling
Ensure all required reports are submitted in a timely and accurate manner
Ensure that all the Company’s and client’s property, equipment and monies under your control are safe and secure at all times
Exceed targets by providing customers with a motivating and exemplary sales experience
To develop existing accounts and engage with them to increase their commitment.
Manage sales enquiries through client bookings inbox
Prepare and issue contracts and invoices for all sales
Manage debt through collecting payments in a timely manner in line with Company Accounting procedures
Maintain an up to date CRM system, logging all enquiries and cleansing data
Answer all incoming calls in a professional and efficient manner
Understand the local & regional market in order to sell effectively against the competition from both the venue and catering perspective.
Assist with entertaining, sales missions, networking and exhibitions and at all times act as an ambassador Attend relevant team meetings
Maintain accurate records on current key clients and prospects through the CRM system.
Deliver a consistent level of performance within the Company's standards and agreed performance, qualitative and financial targets.
Comply with all Company & client policies and procedures as required, together with statutory regulations and legislative requirements relating to such matters as employment law, safe systems of work, health & safety, hygiene, cleanliness, fire and COSHH etc.
Achieve personal KPI's to be agreed with Line Manager
A proven track record in a sales role
A strong knowledge of the local market
A good researcher, negotiator, and client focussed approach
Excellent telephone manner
Excellent communication verbal & written skills
Excellent business relationship building skills and understanding of customer needs
Ability to work under pressure and deliver measurable sales targets
Excellent time management and organisational skills in order to prioritise various job demands
Proven negotiation skill
St George’s Recruitment – Retail & Leisure, is acting as an employment agency in regard to this vacancy. We specialise in finding great jobs for great people; our consultants handle a wide range of retail roles. If you’re looking for a fresh approach to retail recruitment, please contact us now.