Sales & Events Designer

Context and main issues

Service:

Adhere to company values, standards and procedures at all times

Comply with all company & client policies and procedures as required, together with statutory regulations and legislative requirements relating to such matters as employment law, safe systems of work, health & safety, hygiene, cleanliness, fire and COSHH etc.

Adhere to sales standards of performance for show rounds, incoming and outgoing telephone calls, administration, and sales approach in adherence to the company standards

Ensure all enquiries and quotes are responded to and produced to the agreed high standard in a professional and efficient manner with all responses sent out on the same day and followed up within 24 hours

Ensure that the inbound sales pipeline is maximised with every lead

Conduct site visits on a regular basis

Support the pro-active team as and when required to conduct pro-active activities such as outbound calling and distribution of promotional material

Record comprehensively all customer interactions, events and feedback to provide accurate research about our business using optimo and crm system

Build and enhance long– term client relationships to enhance the retention of current clients and customers, gain referrals for new business and attract new customers.

Be knowledgeable about other event/venue sites in order to cross sell and efficiently communicate with peers in the company to maximize company opportunities.

People Management:

Work with the management team to ensure the agreed procedures and policies are faithfully followed

Comply with all statutory company policies and procedures to enhance employee engagement and ensure the Company retains Investors in People accreditation.

Always maintain excellent and professional relationships with all internal and external clients

Carry out any other duties as may be required under the direction of your manager, which is reasonably within your scope and commensurate with your status and duties. Including working some out of normal office hours when required

Behave in a proper and professional manner at all times

Quality and Detail:

Fully comply with all Company and client policies, site rules, statutory regulations and working practices.

Establish a close working relationship with the Events and Operations team to ensure that all events, contracts and project work matches ambition and promise but also provides further business opportunities

Achieve personal KPI's and objectives. Review on a quarterly basis as part of the performance review process

Financial Management:

Achievement of budgeted sales

Ensure excellent knowledge of venue including operating costs for each style of event to ensure commercial and profitable selling

Ensure all required reports are submitted in a timely and accurate manner

Ensure that all the Company’s and client’s property, equipment and monies under your control are safe and secure at all times

 

Main assignments

Exceed targets by providing customers with a motivating and exemplary sales experience

To develop existing accounts and engage with them to increase their commitment.

Manage sales enquiries through client bookings inbox

Prepare and issue contracts and invoices for all sales

Manage debt through collecting payments in a timely manner in line with Company Accounting procedures

Maintain an up to date CRM system, logging all enquiries and cleansing data

Answer all incoming calls in a professional and efficient manner

Understand the local & regional market in order to sell effectively against the competition from both the venue and catering perspective.

Assist with entertaining, sales missions, networking and exhibitions and at all times act as an ambassador Attend relevant team meetings

Maintain accurate records on current key clients and prospects through the CRM system.

Deliver a consistent level of performance within the Company's standards and agreed performance, qualitative and financial targets.

Comply with all Company & client policies and procedures as required, together with statutory regulations and legislative requirements relating to such matters as employment law, safe systems of work, health & safety, hygiene, cleanliness, fire and COSHH etc.

Achieve personal KPI's to be agreed with Line Manager

 

Person Specification

A proven track record in a sales role

A strong knowledge of the local market

A good researcher, negotiator, and client focussed approach

Excellent telephone manner

Excellent communication verbal & written skills

Excellent business relationship building skills and understanding of customer needs

Ability to work under pressure and deliver measurable sales targets

Excellent time management and organisational skills in order to prioritise various job demands

Proven negotiation skill

 

We regret that we are unable to acknowledge every application.  All successful candidates will be contacted as soon as possible.  If you are contacted, please note that, as part of the registration process, you will be required to provide us with proof of identity and proof of eligibility to work in the UK. You may view our privacy policy on our website.

St George’s Recruitment – Retail & Leisure, is acting as an employment agency in regard to this vacancy.  We specialise in finding great jobs for great people; our consultants handle a wide range of retail roles.  If you’re looking for a fresh approach to retail recruitment, please contact us now.

 

Job Summary

Sector:
Venues & Entertainment
Location:
London
Function:
Business Development & Sales
Salary:
£24,000 + commission
Salary Benefits:
Commission
Reference:
BM19245
Date Added:
2nd Aug 2019

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